Customer Retention

Companies: CSPsCSPs are integrated solution providers. They usually serve both residential and business customers with personalized solutions. They are usually focused on mobile, broadband and TV.... ..., backbone operators, hosting providers

Roles: Commercial teams, peering managers

TransitInternet transit is the service of allowing network traffic to cross or "transit" a computer network, usually used to connect a smaller Internet service provider... ... traffic in internet networks is becoming increasingly volatile with frequent changes in incoming and outgoing traffic. A sudden drop in your network’s traffic could mean one of two things: Your customer has set up direct peerings or your competitors have established a shorter route.

Establish direct peering to win back lost traffic, ensuring your customer doesn’t terminate the underutilized port.

• The commercial team monitors the traffic closely in FlowFlow is the movement of data traffic between two points in a network. Flow can also refer to a type of network protocol that is... ... Explorer to get a holistic view of the network reacting swiftly to traffic shifts.
• PeeringPeering is a process by which two internet networks connect and exchange traffic. It allows them to directly hand off traffic between each other's customers... ... manager/ account manager of an existing customer bookmarks the filtered customer ASAn Autonomous System (AS) is a collection of connected Internet Protocol routing prefixes under the control of one or more network operators on behalf of... ... to monitor the traffic every day and notices a drop in traffic.
• PeeringPeering is a process by which two internet networks connect and exchange traffic. It allows them to directly hand off traffic between each other's customers... ... manager reaches out to the customer to enquire about the traffic drop and negotiate a better PNI contract with the customer, making sure all important routes are directly connected

• Increased port utilization per customer
• Minimized churn
• Satisfied customers

With BENOCS Flow Analytics you can closely monitor traffic traversing your network and react fast to sudden changes in traffic volumes. With the Customer Portal you can establish collaboration between customers and transit providers, leading to increased customer satisfaction.